Last Updated: June 22, 2026
This summary is here to be readable. It is not a substitute for the full Policy below, which is what legally governs.
OpenVet, Inc. (“OpenVet,” “we,” “us,” or “our”) provides an AI-powered clinical platform for licensed veterinary professionals. This Privacy Policy explains what information we collect when you use the OpenVet website, web application, mobile applications, scribe features, and related services (collectively, the “Service”), how we use it, who we share it with, and the rights you have.
This Policy applies to the OpenVet Service for veterinary professionals and practices. Other OpenVet products may have separate privacy notices.
The Service is currently available only to licensed veterinarians (DVMs and equivalents), as well as veterinary students in good standing, in any jurisdiction. OpenVet may, in the future, extend access to veterinary technicians, technologists, assistants, practice managers, and other authorized members of veterinary practices, in which case this Policy will be updated and the additional roles described here.
All users must be at least 18 years of age. The Service is not directed to children and we do not knowingly collect information from individuals under 18.
Account information: your name, email address, role (e.g., DVM, student), areas of specialization or interest, years of experience, and (for licensed users) your veterinary license number and the state or jurisdiction of issuance.
Credentialing and verification information: We may collect and process information necessary to establish eligibility for access to certain features of the Service. For veterinarians, this may include name, email address, professional license number, license jurisdiction, and related verification information. For users located outside the United States, we may also collect country information and supporting credential documentation. For student users, we may collect information such as educational institution, program year, student identification information, and supporting enrollment or identification documentation. We may review, verify, store, and maintain records relating to such information, including verification results and related timestamps.
Clinical queries and responses: the questions you submit, the context you provide, the AI-generated responses you receive, and any feedback you give (thumbs up/down, flags, comments, and edits).
Patient, client, and case content: any patient name, species, breed, age, weight, history, signs, diagnostics, treatments, photographs, and any client information you add to a case or upload through the Service. The client may be an owner, producer, or operation, and the information may include name, email, phone, and address.
Scribe audio and transcripts: audio recordings made through OpenVet’s ambient scribe features, the transcripts generated from them, and any edits you make to those transcripts. You are responsible for obtaining any consent required to record the people present during a visit before using the scribe.
Communications: messages, support requests, bug reports, and other communications you send to us.
Practice and PIMS data: if you or your practice connects a practice information management system (PIMS), we access only the data necessary to provide the integrated features you have requested.
Payment information: if you purchase a paid plan, payment details may be collected and processed by a third-party payment processor. OpenVet does not store full card numbers or other regulated payment data.
Usage data: the features you use, the pages you visit within the Service, the time and duration of sessions, and similar interaction metrics.
Device and technical data: your IP address, approximate location derived from IP, browser type and version, operating system, device identifiers, and crash logs.
Cookies and similar technologies: we use first-party cookies, local storage, and similar technologies to keep you signed in, remember preferences, secure the Service against abuse, and measure usage. We do not use cookies for cross-site advertising tracking. See Section 9 (Cookies).
We use the information we collect for the following purposes.
We use information about how the Service is used to improve it. This includes using clinical queries, the responses generated, and feedback signals (such as flags, corrections, and clinician overrides) to improve OpenVet’s own retrieval systems, ranking models, safety guardrails, prompt scaffolding, and AI reasoning for the benefit of all veterinarians on the platform. We work to minimize the identifiable information involved in these processes, including by removing or hashing direct identifiers where practical.
Animal medical data is one of the most valuable things OpenVet helps create, and we use it to make the Service better and to help animals worldwide.
OpenVet may create, use, analyze, disclose, retain, and commercialize aggregated, anonymized, de-identified, or otherwise non-identifiable information derived from information collected through the Service, for lawful business purposes including analytics, research, benchmarking, service improvement, industry insights, educational initiatives, disease surveillance, and other operational or commercial purposes.
In veterinary medicine, the individuals with personal-information interests are the people involved (the veterinarian, the practice and its staff, and the client, whether an owner, producer, or operation), not the animal. Before we use or disclose data for the purposes in this Section, we remove the human identifiers associated with it (such as the veterinarian, the practice, and the client), including identifiers that may appear in free-text fields. Medical information about the animal may be retained and used at full fidelity. We take reasonable measures designed to ensure that information used for these purposes cannot reasonably be used to identify a particular individual or client, we do not attempt to re-identify it, and we require recipients to be bound by the same restriction. We do not sell your personal information.
OpenVet uses artificial intelligence technologies to help provide, operate, and improve the Service. When users submit prompts, questions, documents, images, or other content, OpenVet may analyze such information, retrieve relevant information from authorized sources, combine that information with the user’s request, and generate responses intended to provide requested functionality.
To provide the Service, OpenVet uses internal systems and categories of third-party service providers, including artificial intelligence providers, cloud hosting and storage providers, database providers, analytics providers, communications providers, and related technology vendors. Information processed through these systems may include user submissions, uploaded content, retrieved context, generated outputs, and related metadata. The specific technologies, providers, and processing workflows used by OpenVet may change from time to time as the Service evolves. A current list of OpenVet’s material service providers is available to practice and enterprise customers on request and under an applicable data processing agreement.
The AI providers used by OpenVet are contractually prohibited from using your content (your queries and the context retrieved to answer them) to train their general-purpose AI models.
OpenVet may also use reference materials, formularies, citation tools, security controls, input-validation measures, and other automated safeguards in connection with the generation and delivery of responses.
OpenVet is intended as an informational resource only. Users remain solely responsible for evaluating all information generated by the Service and for exercising their own independent professional judgment. The Service is not intended to replace professional judgment, diagnosis, treatment decisions, physical examination, diagnostic testing, or other professional responsibilities.
Standalone queries are visible only to you. Questions you ask outside of any patient record (sometimes called “standalone” queries) are visible only to you and to OpenVet. They are not visible to other members of your practice, your employer, or any practice administrator.
Queries linked to an animal are visible to your practice. When you attach a query or content to a specific patient record (an animal), that content becomes part of the patient’s record and is visible to other members of your practice account who have appropriate access to that record. This is by design so your team can collaborate on patient care. The act of linking a query to a patient is what changes its visibility. Anything you keep unlinked stays private to you.
For enterprise accounts (multi-location practices, corporate groups, academic institutions), administrators may have access to aggregate usage analytics for users within their organization (for example, total queries per month, popular topics, license-verification status). Administrators do not have access to the content of individual standalone queries.
We share information with the categories of third-party service providers described in Section 7. Each provider is bound by contract to use the information only to deliver services to OpenVet.
As described in Section 4.3, OpenVet may use, share, and commercialize aggregate, de-identified data, including with research, industry, and public-health partners, after removing the human identifiers associated with it.
OpenVet may use your contact information to send you updates regarding the Service, including product announcements, feature updates, educational content, newsletters, promotions, and other communications that may be of interest to you. Where required by applicable law, we will obtain consent before sending certain marketing communications.
You may opt out of marketing communications at any time by following the unsubscribe instructions included in the communication, replying STOP to SMS messages where applicable, or contacting us at privacy@openvet.ai.
SMS Terms: OpenVet does not share or sell mobile phone numbers or SMS opt-in consent with any third parties or affiliates for marketing purposes. We send text messages only in response to questions you initiate. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
OpenVet uses third-party service providers to support the operation, security, maintenance, and functionality of the Service. These providers fall into categories including hosting, storage, database, analytics, communications, payment processing, artificial intelligence functionality, and credential verification. OpenVet engages providers that are appropriate for the nature of the services being provided, requires them to process information on OpenVet’s behalf and in accordance with applicable contractual obligations, and may add, remove, or replace providers from time to time as its business and technology needs evolve.
A current list of OpenVet’s material service providers is available to practice and enterprise customers on request and under an applicable data processing agreement.
OpenVet maintains administrative, technical, and physical safeguards designed to help protect personal information against unauthorized access, use, disclosure, alteration, or destruction. These safeguards may include measures relating to encryption, authentication, access controls, monitoring, logging, network security, data minimization, personnel access restrictions, vendor management, and other security practices appropriate to the nature of the information processed by the Service. OpenVet may use third-party service providers to support hosting, storage, payment processing, communications, analytics, artificial intelligence functionality, credential verification, and other operational services. Such providers may maintain their own security controls and compliance programs applicable to the services they provide.
While OpenVet endeavors to maintain reasonable safeguards designed to protect information, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Accordingly, OpenVet cannot guarantee absolute security of any information transmitted to or through the Service. If you believe that your account, information, or the Service may have been compromised, please contact us using the contact information provided in this Privacy Policy. You can reduce risk by using common-sense security practices such as choosing a strong password, using different passwords for different services, and keeping your software up to date.
OpenVet may use cookies, pixels, local storage, and similar technologies to operate, secure, maintain, and improve the Service. These technologies may be used to support user authentication, maintain sessions, remember user preferences, analyze usage patterns, diagnose technical issues, measure performance, and enhance the overall user experience. OpenVet may also use analytics tools to better understand how users interact with the Service and to improve functionality, performance, and content. Where practicable, OpenVet seeks to limit the collection and use of information by such tools to what is reasonably necessary for these purposes. We do not use cookies for cross-site advertising tracking.
OpenVet retains personal information for as long as reasonably necessary to provide the Service, maintain user accounts, support platform functionality, comply with legal obligations, resolve disputes, enforce agreements, protect the security and integrity of the Service, and pursue legitimate business purposes. Information that may be retained includes account information, credentialing and license verification records, user submissions, queries and responses, case-related information, uploaded documents and images, usage and device information, transaction records, communications, and related operational data. Certain information may be retained for longer periods where required or permitted by law, subject to litigation holds, regulatory requirements, dispute resolution needs, fraud prevention, security purposes, or other legitimate business needs. OpenVet may also maintain backup, archival, and disaster-recovery copies of information for a reasonable period of time. In addition, OpenVet may retain aggregated or de-identified information that does not reasonably identify an individual and may use such information for analytics, research, operational, and business purposes.
Account deletion. You may delete your account at any time by contacting privacy@openvet.ai or, when available, using the in-product deletion control. Once deletion is requested and verified, we delete or de-identify your account information within 30 days, except where retention is legally required. Data already de-identified and incorporated into aggregate analytics will continue to be retained.
Depending on where you live, you may have some or all of the following rights with respect to your personal information. We honor these rights for all users regardless of location, except where local law requires us to do more.
Except as expressly set forth in this Privacy Policy, we do not disclose personal information to any third party for that third party’s direct marketing purposes. California residents have the following rights with regard to their personal data pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the “CCPA”):
Shine the Light. Pursuant to Section 1798.83 of the California Civil Code (a separate law from the CCPA), residents of California have the right to obtain certain information about the types of personal information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. If you wish to submit a request pursuant to Section 1798.83, please contact us via privacy@openvet.ai.
Access. You may request access to the personal information that we have collected and maintained about you (along with information regarding its use and disclosure) over the past twelve (12) months upon appropriate verification. You may make such requests twice (2) per every twelve (12) months. To protect your privacy, we will need to take steps to verify your identity.
Deletion. You have the right to request that we delete personal information collected and maintained about you, subject to certain exceptions. Once your request is verified and we have determined that we are required to delete that information in accordance with applicable law, we will delete your personal information accordingly. Your request to delete may be denied if it is necessary for us to retain your information under one or more of the exceptions listed in the CCPA. A record of your deletion request may be kept pursuant to our legal obligations.
Do Not Sell or Share. We do not sell or share your personal information as those terms are defined under the CCPA, and we do not use or disclose your personal information for cross-context behavioral advertising. De-identified and aggregated data that does not identify you is not personal information under the CCPA.
Exercising your rights. OpenVet operates exclusively online and has a direct relationship with the users from whom it collects personal information. To exercise the access and deletion rights described above, please email us at privacy@openvet.ai.
Consumers have a right not to receive discriminatory treatment for the exercise of their rights under the CCPA.
Verifying your request. Only you, or a person that you authorize to act on your behalf, may make a request related to your personal information. In the case of access and deletion, your request must be verifiable before we can fulfill it. Verifying your request will require you to provide sufficient information for us to reasonably verify that you are the person about whom we collected personal information, or a person authorized to act on your behalf. We will only use the personal information you provide in a verifiable request in order to verify the request. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority. We may charge a reasonable fee or refuse to act on a request if such request is excessive, repetitive, or manifestly unfounded.
If you are a resident of Utah, you may have rights similar to those under the CCPA by and through the Utah Consumer Privacy Act (the “UCPA”). In addition, you may have the right to be informed about and to opt out of the sale and transfer of your personal information. We do not sell your personal information. If you reside in Utah, you have the right to submit a request under the UCPA to our designated request address, privacy@openvet.ai.
If you are a resident of Nevada, you may have rights similar to those under the CCPA by and through Nevada Senate Bill 220 (SB-220) and Nevada’s existing online privacy law (NRS 603A.300 to 603A.360) (collectively, the “NPA”). In addition, you may have the right to be informed about and to opt out of the sale and transfer of your personal information. We do not sell your personal information. If you reside in Nevada, you have the right to submit a request under the NPA to our designated request address, privacy@openvet.ai.
If you are a resident of Virginia, you may have rights similar to those under the CCPA by and through the Virginia Consumer Data Protection Act (the “VCDPA”). In addition, you may have the right to be informed about and to opt out of the sale and transfer of your personal information. We do not sell your personal information. If you reside in Virginia, you have the right to submit a request under the VCDPA to our designated request address, privacy@openvet.ai.
If you are a resident of Colorado, you may have rights similar to those under the CCPA by and through the Colorado Privacy Act (the “CPA”). In addition, you may have the right to be informed about and to opt out of the sale and transfer of your personal information. We do not sell your personal information. If you reside in Colorado, you have the right to submit a request under the CPA to our designated request address, privacy@openvet.ai.
Residents of Connecticut, Texas, Oregon, Montana, and other states with comprehensive privacy laws have substantially similar rights to access, correct, delete, and opt out of targeted advertising and sales.
To exercise any of these rights, contact privacy@openvet.ai. We may need to verify your identity before responding. We will respond within the time required by applicable law. There is no fee for reasonable requests.
OpenVet may modify or update this Privacy Policy from time to time to reflect changes in the Service, applicable law, business practices, technology, or other operational considerations. When we do so, we may revise the “Last Updated” date at the top of this Privacy Policy and may provide additional notice where we determine it is appropriate under the circumstances. Your continued access to or use of the Service following the posting of an updated Privacy Policy constitutes your acknowledgment of the updated Privacy Policy, subject to applicable law.
OpenVet is headquartered in the United States and operates on US-based infrastructure. Licensed veterinarians outside the United States are welcome to register and use the Service. In doing so, you understand that your information will be transferred to, stored, and processed in the United States, which may have data-protection laws that differ from those of your home country.
For users in the EEA, the UK, and Switzerland: where personal information is transferred from your jurisdiction to OpenVet in the United States, we rely on appropriate transfer mechanisms recognized under applicable law, including the EU Standard Contractual Clauses, the UK International Data Transfer Addendum, and equivalent safeguards. You retain the rights described in Section 14.
For users in other countries: where local law gives you specific rights with respect to personal information, OpenVet will honor those rights consistent with this Policy. If you are unsure whether OpenVet meets your local requirements, please contact privacy@openvet.ai before using the Service.
This Section applies where the EU GDPR or the UK GDPR governs the processing of your personal information.
Your rights. In addition to the rights described in Section 11, you have the rights to access your personal information; to have it corrected or erased; to data portability; to restrict or object to processing; and to lodge a complaint with your local supervisory authority. Where our processing is based on your consent, you may withdraw that consent at any time; withdrawal does not affect processing carried out before you withdrew.
Legal bases. We process personal information on the following bases: performance of a contract; our legitimate interests (including providing, improving, and securing the Service against abuse); compliance with legal obligations; and, where applicable, your consent.
Automated decision-making. OpenVet does not make decisions that produce legal effects concerning you, or that similarly significantly affect you, based solely on automated processing. The Service generates information and analysis to assist a licensed veterinarian, who remains responsible for all decisions.
International transfers. As described in Section 13, where we transfer personal information out of the EEA, the UK, or Switzerland, we rely on recognized safeguards such as the EU Standard Contractual Clauses and the UK International Data Transfer Addendum. You may request a copy of the relevant safeguards by contacting privacy@openvet.ai.
Representative. Where OpenVet is required to designate a representative in the EEA or the United Kingdom, OpenVet will appoint one and identify it on request.
The Service is intended for licensed veterinary professionals and other qualified users who are at least 18 years old. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a person under 18, we will delete it promptly.
If we determine that a security incident has materially affected your personal information, we will notify you as soon as reasonably practicable, by email and, where appropriate, by in-product notice. The notification will describe what happened, what information was affected, what we are doing in response, and what steps you can take. We will also notify regulators where required by law and, where applicable, cooperate with their investigations.
For practice and enterprise customers, additional terms may apply pursuant to a separately executed Data Processing Agreement (DPA) and/or Master Services Agreement.
For privacy questions, requests, or complaints, please contact:
OpenVet, Inc.
Privacy: privacy@openvet.ai
Security: security@openvet.ai
General: info@openvet.ai
Website: https://openvet.ai
This Policy is the entire privacy statement applicable to the Service and supersedes all prior versions, including the January 6, 2025 Privacy Policy.