Introduction
OpenVet, Inc. ("OpenVet," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and veterinary assistance platform (collectively, the "Service").
By using OpenVet, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
- Account Information: Name, email address, veterinary license number, license state/country, practice type, years of experience, areas of specialization
- Communications: Messages, queries, and feedback you submit through the Service
- Professional Information: Information about your veterinary practice and clinical questions
Information Collected Automatically
- Usage Data: How you interact with the Service, including queries, features used, and time spent
- Device Information: IP address, browser type, operating system, device identifiers
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity and improve the Service
How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process and respond to your clinical queries using AI technology
- Verify your professional credentials (veterinary license)
- Send you updates, newsletters, and important service announcements
- Analyze usage patterns to improve our AI models and Service features
- Comply with legal obligations and enforce our Terms of Service
- Prevent fraud, abuse, and unauthorized access
AI Processing and Clinical Queries
OpenVet uses artificial intelligence services (including models from Anthropic and OpenAI) to process your clinical queries and provide veterinary guidance. When you submit a query:
- Your question and relevant context are processed by our AI systems
- We do not share personally identifiable information with AI providers beyond what is necessary to process your query
- Query data may be used to improve our AI models and Service, but is anonymized and aggregated
- Medical Disclaimer: AI-generated responses are tools to assist professional judgment, not replacements for clinical expertise
Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
We may share information only in the following limited circumstances:
- Service Providers: With trusted service providers who assist in operating our Service (e.g., Supabase for data storage, Resend for email communications, Clerk for authentication). These providers are contractually obligated to protect your data.
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)
- Safety and Protection: To protect the rights, property, or safety of OpenVet, our users, or the public
Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication systems
- Regular security audits and monitoring
- Access controls limiting who can view your data
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the following rights:
For All Users
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Opt-Out: Unsubscribe from marketing emails (clinical service emails may still be sent)
For EU/UK Users (GDPR)
- Right to data portability
- Right to restrict processing
- Right to object to processing
- Right to lodge a complaint with a supervisory authority
For California Users (CCPA)
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of sale (note: we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
To exercise your rights, contact us at info@openvet.ai
Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. If you request account deletion, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).
International Data Transfers
OpenVet is based in the United States (Delaware). If you access the Service from outside the US, your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer. We take steps to ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.
Children's Privacy
The Service is intended for licensed veterinary professionals aged 18 and older. We do not knowingly collect information from individuals under 18. If we learn we have collected information from someone under 18, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Continued use of the Service after changes constitutes acceptance of the updated policy. For material changes, we will notify you via email or prominent notice on the Service.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at: