Effective Date: June 22, 2026
This summary is here to be readable. It is not a substitute for the full Terms below, which are what legally govern.
These Terms of Service (the “Terms”) govern your access to and use of the OpenVet website, web application, mobile applications, scribe features, APIs, and related services (collectively, the “Service”) provided by OpenVet, Inc., a Delaware corporation (“OpenVet,” “we,” “us,” or “our”). These Terms form a binding contract between you and OpenVet.
By creating an account, clicking “I agree” (or similar) at sign-up, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and the Privacy Policy. If you do not agree, do not create an account and do not use the Service. If you are accepting these Terms on behalf of a corporation, limited liability company, partnership, or other legal entity, you represent and warrant that you have full authority to bind such entity to these Terms, and, in such case, “you” and “your” shall refer to both you individually and such entity. Such entity shall be fully bound by and responsible for compliance with these Terms.
Existing users: if you created your account before the Effective Date above, you may be asked to re-accept these updated Terms on your next sign-in, or you may receive notice of this update. If you do not accept, OpenVet may, in its sole discretion, limit, suspend, or discontinue your access to the Service, either immediately or after any grace period OpenVet chooses to provide. You may contact privacy@openvet.ai to request a copy of your information or deletion of your account.
OpenVet is an AI-powered platform for licensed veterinary professionals. It brings together artificial intelligence systems with veterinary-focused knowledge sources, references, and analytical and workflow tools to help veterinarians research questions, review reference information, explore differential considerations, review treatment approaches, and organize their work across a wide range of practice settings. OpenVet places informational and analytical tools in the hands of licensed professionals while leaving all final clinical judgment, diagnosis, treatment, and patient-care decisions with the treating veterinarian.
You may use the Service if you are at least 18 years old and you are a licensed veterinarian (Doctor of Veterinary Medicine (DVM) or international equivalent) in good standing with your applicable licensing authority.
The Service is intended solely for use by individuals who are duly licensed and authorized to practice veterinary medicine in one or more applicable jurisdictions. By creating an account, accessing, or using the Service, you represent and warrant that you are a licensed veterinarian in good standing and that all registration and licensure information you provide to OpenVet is accurate, current, and complete. OpenVet reserves the right, at any time and in its sole discretion, to verify licensure status, request supporting documentation, suspend or terminate access, or refuse access to any user who does not satisfy these requirements.
No duty to verify. OpenVet has no obligation to verify any user’s licensure, credentials, or eligibility. Any verification OpenVet elects to perform is for OpenVet’s own purposes only, is not a guarantee, certification, or endorsement of any user’s status, and does not create any duty to you or any third party. You are solely responsible for the accuracy and currency of your licensure and eligibility representations, and OpenVet is not liable for any reliance on, or any inaccuracy in, the information you provide.
At present, access to the Service is limited exclusively to licensed veterinarians and, at our sole discretion, veterinary students. OpenVet may, in its sole discretion, elect in the future to expand access to additional categories of authorized users, including veterinary technicians, technologists, students, practice administrators, or other veterinary-industry personnel. Any such expansion of permitted users, and any additional terms, restrictions, or eligibility requirements applicable thereto, will be reflected in updated versions of these Terms.
The Service is designed for and principally directed toward users located in the United States and is operated from infrastructure located within the United States. While veterinarians located outside the United States may elect to access and use the Service, OpenVet makes no representation or warranty that the Service, its content, outputs, functionality, or underlying practices comply with the laws, regulations, professional standards, licensure requirements, privacy regimes, or telemedicine restrictions of any jurisdiction outside the United States. Users who access the Service from outside the United States do so voluntarily and at their own risk and are solely responsible for ensuring compliance with all applicable local laws, rules, and professional obligations. To the maximum extent permitted by law, OpenVet disclaims any responsibility or liability arising from or relating to use of the Service outside the United States.
The Service is not intended for use by pet owners, animal caretakers, breeders, trainers, or members of the general public and must not be used as a substitute for direct veterinary consultation, diagnosis, treatment, or clinical judgment.
Access to and use of the Service is restricted to authorized professional users as expressly permitted under these Terms. Any unauthorized use of the Service by individuals who are not eligible professional users is prohibited and may result in suspension or termination of access.
You agree to access and use the Service solely for lawful, legitimate, and professionally appropriate veterinary-related purposes within the scope of your applicable licensure, training, and professional authority. You shall not use the Service in any manner that violates applicable laws, regulations, professional standards, licensing requirements, telemedicine restrictions, prescription requirements, recordkeeping obligations, or standards of veterinary practice in any applicable jurisdiction.
Without limiting the foregoing, you shall not use the Service to: (a) provide veterinary services or clinical advice beyond the scope of your professional license or authorization; (b) improperly diagnose, prescribe for, or treat animals in violation of applicable veterinary-client-patient relationship requirements or other legal or professional obligations; (c) enable or facilitate the unauthorized practice of veterinary medicine by any third party; (d) provide direct consumer-facing advice through the Service to pet owners or members of the general public in a manner inconsistent with these Terms or applicable law; or (e) rely on the Service as a substitute for your own independent professional judgment, clinical evaluation, or decision-making responsibilities.
You are responsible for obtaining any consent required to record any person captured by the scribe feature before using it, including any consent required under applicable all-party-consent recording laws.
You acknowledge and agree that you remain solely responsible for all professional services, clinical decisions, diagnoses, treatments, prescriptions, recommendations, and communications made or provided by you, regardless of whether the Service was used in connection therewith.
(a) You must provide accurate, current, complete, and non-misleading information during registration and throughout your use of the Service;
(b) You authorize OpenVet to verify your veterinary license and related professional credentials with applicable state veterinary boards, licensing authorities, and other relevant sources, and to conduct periodic re-verification during the term of your use of the Service;
(c) You must promptly update your account and registration information if any such information changes or becomes inaccurate, incomplete, or outdated, including, without limitation, any change to your veterinary license status, disciplinary history, suspensions, restrictions, investigations, expirations, or other credentialing matters.
The Service is an artificial intelligence-enabled veterinary information and workflow platform intended solely for use by licensed veterinary professionals and, where expressly permitted by OpenVet, authorized personnel acting under their supervision. The Service may include reasoning tools, formulary and pharmaceutical information, literature review functionality, emergency and critical care support tools, and other informational or analytical outputs generated through automated systems, machine learning models, third-party data sources, and OpenVet-maintained reference materials. The Service does not practice veterinary medicine, provide medical or veterinary advice, establish standards of care, or make clinical decisions on behalf of users. All outputs generated by the Service are informational only and are not intended to replace independent professional judgment, direct clinical evaluation, physical examination, diagnostic testing, review of primary literature, consultation with specialists, or other procedures and safeguards ordinarily exercised by licensed veterinary professionals.
By accessing or using the Service, you acknowledge and agree that:
(a) you are solely responsible for all professional services, clinical decisions, diagnoses, differential diagnoses, treatments, prescriptions, dosing determinations, surgical decisions, referrals, emergency interventions, recordkeeping, client communications, and patient care provided by you or under your supervision;
(b) outputs generated by the Service may be incomplete, inaccurate, misleading, outdated, internally inconsistent, unsupported by current standards of care, or based on incorrect assumptions, inputs, or source material, and may contain fabricated, erroneous, or non-existent citations, authorities, or references;
(c) you shall independently evaluate and verify all information, recommendations, calculations, citations, dosing information, treatment considerations, and other outputs generated by the Service prior to relying upon or applying the same in any clinical, professional, operational, or patient-care context;
(d) the Service is not a substitute for professional education, training, licensure, supervision, clinical judgment, direct patient evaluation, laboratory testing, imaging, monitoring, emergency response, specialist consultation, or other professional obligations and responsibilities applicable to the practice of veterinary medicine;
(e) the Service is not intended to be relied upon as an emergency response system or as a substitute for immediate clinical intervention, escalation, referral, hospitalization, poison control consultation, emergency transport, or other time-sensitive medical action;
(f) no veterinarian-client-patient relationship, fiduciary relationship, professional services relationship, agency relationship, or other duty-bearing relationship is created between OpenVet and any user, animal, client, patient, or third party through use of the Service; and
(g) the Service, including all outputs, content, references, and functionality, is provided on an “as is” and “as available” basis, and OpenVet disclaims, to the maximum extent permitted by law, all warranties, representations, and guarantees of any kind, whether express, implied, statutory, or otherwise, including any warranty of accuracy, completeness, reliability, availability, non-infringement, merchantability, fitness for a particular purpose, clinical efficacy, regulatory compliance, or conformity with any professional standard of care.
(a) You are solely responsible for maintaining the confidentiality, security, and safekeeping of your account credentials, including your username and password, and you shall not share, transfer, or permit any unauthorized person to access or use your account; and
(b) You must immediately notify OpenVet of any actual or suspected unauthorized access to, use of, or compromise of your account or credentials, and you acknowledge that you are responsible for all activities occurring under your account, whether or not authorized by you, to the maximum extent permitted by applicable law.
If your account is provisioned by a practice or enterprise customer, your use of the Service may also be subject to that organization’s policies. If you leave the organization, your right to use accounts provisioned by it may be revoked by the organization.
You may terminate your account at any time by contacting privacy@openvet.ai or by using any in-product deletion mechanism that we make available.
You shall not, and shall not permit any third party to, access or use the Service in any manner that is unlawful, unauthorized, fraudulent, harmful, deceptive, infringing, commercially abusive, or otherwise inconsistent with these Terms or the intended purpose of the Service.
Without limiting the foregoing, you shall not:
(a) access or use the Service if you are not a duly licensed and authorized veterinary professional or otherwise expressly authorized by OpenVet under these Terms;
(b) provide false, misleading, incomplete, or inaccurate information regarding your identity, licensure status, professional qualifications, practice affiliations, supervisory authority, or authorization to use the Service;
(c) share, transfer, sublicense, lease, sell, assign, or otherwise permit any third party to access the Service through your account, credentials, devices, API keys, or authentication methods;
(d) use the Service for any purpose that violates applicable laws, regulations, professional rules, privacy obligations, export controls, sanctions laws, prescription requirements, veterinary telemedicine restrictions, or standards governing the practice of veterinary medicine;
(e) use the Service in connection with the unauthorized practice of veterinary medicine, consumer-facing veterinary advice services, mass automated treatment generation, unlawful prescribing activity, or any activity that could reasonably create a risk of harm to animals, clients, veterinary personnel, the public, or third parties;
(f) rely upon, represent, or present outputs generated by the Service as definitive clinical conclusions, independently verified authorities, guaranteed treatment protocols, or substitutes for licensed professional judgment;
(g) upload, submit, transmit, store, or otherwise process through the Service any content, data, materials, or information that: (i) infringes or misappropriates any intellectual property, privacy, publicity, confidentiality, or proprietary rights; (ii) violates applicable law; or (iii) you do not have the legal right or authority to use, disclose, or provide to OpenVet;
(h) upload, transmit, introduce, or distribute any virus, ransomware, malware, spyware, Trojan horse, corrupted file, malicious code, unauthorized script, or other harmful or disruptive technology;
(i) interfere with, disrupt, damage, impair, circumvent, overload, or compromise the integrity, security, availability, performance, or operation of the Service or any related systems, infrastructure, networks, models, or data;
(j) probe, scan, test, benchmark, circumvent, defeat, or otherwise attempt to discover vulnerabilities in the Service or any related systems, security measures, authentication processes, rate limits, or access controls, except pursuant to OpenVet’s expressly authorized written security testing procedures;
(k) reverse engineer, decompile, disassemble, decode, translate, reconstruct, derive source code from, copy, scrape, replicate, extract, or otherwise attempt to discover or appropriate any software, model architecture, prompts, retrieval systems, datasets, APIs, workflows, outputs, trade secrets, or other proprietary technology underlying or incorporated into the Service;
(l) use automated means, bots, scripts, crawlers, spiders, harvesting tools, scraping technologies, or similar methods to access, monitor, copy, extract, or collect data or outputs from the Service, except through APIs or integrations expressly authorized in writing by OpenVet;
(m) use the Service, or any outputs, data, materials, prompts, responses, citations, workflows, or information derived therefrom, to train, fine-tune, evaluate, benchmark, improve, ground, or otherwise develop any artificial intelligence, machine learning, large language model, retrieval system, dataset, algorithmic model, or competing product or service, whether for your own benefit or for the benefit of any third party, including by permitting, facilitating, sublicensing, selling, exporting, sharing, or otherwise making available such materials for use in connection with any third-party artificial intelligence or machine learning systems, except to the extent expressly authorized in writing by OpenVet;
(n) remove, obscure, alter, or circumvent any copyright notice, trademark, attribution, watermark, usage restriction, security feature, or proprietary rights notice associated with the Service;
(o) use the Service in any manner that could expose OpenVet to regulatory liability, professional liability, cybersecurity risk, reputational harm, or legal claims; or
(p) use the Service for any purpose other than legitimate internal veterinary-related professional, educational, operational, or clinical support purposes expressly contemplated by these Terms.
OpenVet reserves the right, at any time and in its sole discretion, to investigate suspected violations of this Section and to suspend, restrict, terminate, disclose, preserve, or report accounts, activities, content, or information where OpenVet believes, in its sole judgment, that such action is necessary or appropriate to protect the Service, users, third parties, animals, clients, or OpenVet’s legal, operational, or commercial interests.
The Service, and all software, technology, content, materials, functionality, and intellectual property embodied in, underlying, or made available through the Service, including all artificial intelligence and machine learning models, large language model integrations, model architectures, model weights, training methodologies, prompts, prompt libraries, prompt orchestration systems, retrieval systems, ranking systems, inference pipelines, guardrails, safety layers, moderation systems, clinical reasoning systems, verified knowledge bases, formularies, pharmaceutical databases, taxonomies, ontologies, APIs, user interfaces, dashboards, visual designs, page layouts, documentation, audiovisual works, reports, compilations, data structures, metadata, analytics, algorithms, workflows, inventions, discoveries, trade secrets, know-how, trademarks, service marks, logos, branding, domain names, copyrighted materials, and all modifications, enhancements, derivative works, improvements, and related intellectual property rights therein and thereto (collectively, the “OpenVet Technology”), are and shall remain the exclusive property of OpenVet, its affiliates, licensors, or applicable third-party providers and are protected by United States and international intellectual property, trade secret, unfair competition, and other applicable laws.
Except for the limited rights expressly granted under these Terms, no right, title, interest, ownership right, license, or other proprietary right in or to the Service or any OpenVet Technology is granted, transferred, assigned, or conveyed to you, whether by implication, estoppel, waiver, exhaustion, operation of law, or otherwise. All rights not expressly granted herein are reserved by OpenVet and its licensors.
Subject to your continued compliance with these Terms, OpenVet grants you a limited, revocable, non-exclusive, non-sublicensable, non-transferable, non-assignable license to access and use the Service solely for legitimate internal veterinary-related professional, educational, operational, and clinical support purposes expressly contemplated by these Terms. This license is granted solely for the duration of your authorized access to the Service and may be suspended, restricted, or revoked by OpenVet at any time in accordance with these Terms.
Without limiting any other restrictions set forth herein, you shall not, and shall not permit any third party to, copy, reproduce, modify, translate, adapt, distribute, publish, display, perform, create derivative works from, reverse engineer, decompile, disassemble, extract, scrape, replicate, benchmark, train on, or otherwise exploit any portion of the OpenVet Technology except as expressly authorized in writing by OpenVet.
As between you and OpenVet, you retain any ownership rights you may have in and to clinical queries, prompts, case information, records, notes, photographs, imaging, audio recordings, transcripts, files, documents, communications, and other data, materials, or content submitted, uploaded, transmitted, or otherwise made available by you through the Service (“Your Content ”).
By submitting or otherwise providing Your Content to or through the Service, you grant OpenVet, its affiliates, contractors, subprocessors, infrastructure providers, hosting providers, and service providers a worldwide, non-exclusive, sublicensable, transferable, royalty-free license to host, store, reproduce, process, transmit, cache, index, analyze, display, modify, adapt, reformat, and otherwise use Your Content to the extent reasonably necessary to:
(a) provide, operate, maintain, support, secure, monitor, and improve the Service and related offerings;
(b) authenticate users, administer accounts, generate Outputs, facilitate workflows, and provide requested functionality;
(c) develop, test, train, tune, evaluate, improve, monitor, and enhance OpenVet’s systems, models, prompts, retrieval systems, ranking systems, workflows, safety systems, moderation systems, guardrails, analytics, and related technologies;
(d) create aggregated, statistical, benchmarking, de-identified, anonymized, or operational datasets, analytics, and insights, provided that such materials do not identify you or your clients in violation of applicable law;
(e) investigate, prevent, detect, respond to, or enforce against fraud, abuse, unlawful conduct, security incidents, threats to the Service, or violations of these Terms; and
(f) comply with applicable law, regulation, legal process, governmental request, professional obligation, or contractual requirement.
You acknowledge and agree that the Service may utilize third-party hosting, cloud, infrastructure, storage, processing, moderation, analytics, or artificial intelligence providers in connection with operation of the Service. Except as otherwise disclosed in the Privacy Policy or expressly authorized by you, OpenVet does not permit third-party providers to use Your Content submitted through the Service to train their generally available artificial intelligence models.
OpenVet may implement filtering, minimization, redaction, de-identification, access-control, monitoring, retention, and security measures in connection with Your Content; however, OpenVet does not guarantee that any such measures will be error-free, fully effective, or sufficient to prevent unauthorized access, disclosure, misuse, or loss.
You acknowledge and agree that you are solely responsible for the accuracy, legality, integrity, quality, and appropriateness of Your Content and for ensuring that Your Content is submitted, processed, and disclosed in compliance with all applicable laws, regulations, contractual obligations, privacy requirements, confidentiality obligations, informed consent requirements, and professional duties applicable to you and your practice.
As between you and OpenVet, and subject to your compliance with these Terms, you may use outputs, analyses, summaries, citations, recommendations, and other materials generated by the Service (“Outputs”) solely for legitimate internal veterinary-related professional, educational, operational, and clinical support purposes in connection with your authorized use of the Service. Except for the limited usage rights expressly granted herein, no rights, title, or interests in or to the Service, the Outputs, or any underlying models, systems, prompts, workflows, datasets, methodologies, or technology are transferred or assigned to you.
Without limiting the foregoing, Outputs constitute part of the OpenVet Technology and remain subject to all restrictions, disclaimers, usage limitations, intellectual property protections, and prohibitions set forth in these Terms, including restrictions relating to model training, competitive use, reverse engineering, scraping, and benchmarking.
If you provide feedback (suggestions, ideas, bug reports), you grant OpenVet a perpetual, irrevocable, royalty-free license to use that feedback without restriction.
You represent, warrant, and covenant that:
(a) you own or otherwise possess all rights, permissions, authorizations, consents, and legal bases necessary to submit, disclose, process, and provide Your Content to OpenVet and to grant the rights and licenses set forth in these Terms;
(b) neither Your Content, nor OpenVet’s authorized use, storage, processing, transmission, display, analysis, or other exploitation thereof as contemplated by these Terms, infringes, misappropriates, violates, or otherwise conflicts with any intellectual property right, privacy right, publicity right, confidentiality obligation, fiduciary duty, contractual restriction, court order, or other right or obligation applicable to you or any third party;
(c) Your Content complies, and will continue to comply, with all applicable laws, regulations, professional standards, privacy requirements, confidentiality obligations, informed consent requirements, recordkeeping obligations, and veterinary professional duties applicable to you, your practice, and the jurisdictions in which you operate;
(d) you have obtained all permissions, notices, authorizations, and consents necessary for the submission and processing of Your Content through the Service, including any consent required to record any person captured by the scribe feature;
(e) Your Content is not unlawful, deceptive, fraudulent, malicious, defamatory, infringing, harmful, or otherwise improper and does not contain malware, ransomware, spyware, malicious code, or other harmful materials;
(f) you will not submit any content, information, or materials that you are not legally, contractually, professionally, or ethically authorized to disclose, process, transmit, or provide; and
(g) you are solely responsible for the accuracy, completeness, legality, integrity, and appropriateness of Your Content and for the consequences arising from the submission, disclosure, processing, or use thereof through the Service.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and disclosure of information as described in the Privacy Policy, including the use of clinical query data to improve OpenVet’s own AI systems (with human identifiers removed).
OpenVet may, from time to time, designate certain features, functionality, models, tools, integrations, environments, APIs, outputs, or portions of the Service as “beta,” “preview,” “experimental,” “pilot,” “evaluation,” or similar pre-release offerings (collectively, “Beta Services”). Beta Services are provided for testing, evaluation, and feedback purposes only and may contain bugs, errors, inaccuracies, security vulnerabilities, performance issues, interruptions, or other defects.
Notwithstanding anything to the contrary contained in these Terms, Beta Services may be incomplete, unstable, discontinued, materially modified, or rendered unavailable at any time, with or without notice, and OpenVet shall have no obligation to continue making any Beta Services available, provide support, maintenance, updates, corrections, or error remediation, or preserve any associated data, configurations, content, workflows, or Outputs.
OpenVet makes no representations, warranties, covenants, service commitments, uptime commitments, support commitments, indemnities, or guarantees of any kind with respect to Beta Services, and, to the maximum extent permitted by applicable law, all Beta Services are provided strictly on an “as is,” “as available,” and “with all faults” basis.
You acknowledge and agree that Beta Services may not be suitable for production use, clinical reliance, emergency use, mission-critical workflows, regulated activities, or any use case involving elevated risk, and you assume all risks arising from or relating to your access to or use of Beta Services. To the maximum extent permitted by applicable law, OpenVet shall have no liability arising from or relating to any Beta Services, including any modification, suspension, discontinuation, loss of data, inaccuracy, defect, outage, or failure thereof.
The Service is provided on an “as available” basis. We do not guarantee that the Service will be uninterrupted, error-free, or available at any particular time.
OpenVet currently makes certain portions of the Service available without charge to qualified veterinary professionals. However, OpenVet reserves the right, at any time and in its sole discretion, to introduce or modify fees, subscription plans, usage limits, premium features, or other paid offerings relating to the Service or any portion thereof. OpenVet will use commercially reasonable efforts to provide advance notice before materially new fees applicable to existing users take effect. If you do not agree to any applicable fees or pricing changes, you must discontinue use of the affected portions of the Service prior to such changes becoming effective. Your continued use of the Service following the effective date of any fees or pricing changes constitutes your acceptance of such fees and pricing terms. Unless otherwise expressly stated by OpenVet in writing, all fees are non-refundable, and OpenVet may suspend or terminate access to the Service for non-payment, failed payment transactions, chargebacks, or suspected payment fraud.
OpenVet may, at any time and in its sole discretion, suspend, restrict, disable, or terminate your access to the Service, in whole or in part, with or without notice, for any reason or no reason, including where OpenVet determines, suspects, or reasonably believes that:
(a) you have violated these Terms, any incorporated policy, applicable law, professional obligation, or any usage restriction applicable to the Service;
(b) you have engaged in fraudulent, deceptive, abusive, unlawful, unethical, commercially harmful, or unauthorized conduct, including misuse of the Service, circumvention of safeguards, unauthorized sharing of accounts, or use of the Service in a manner inconsistent with its intended professional purpose;
(c) any information provided by you, including your identity, licensure status, professional qualifications, affiliations, or registration information, is inaccurate, misleading, expired, revoked, suspended, restricted, or otherwise no longer valid or verifiable;
(d) your access to or use of the Service creates, or could reasonably be expected to create, a risk to the safety, security, integrity, availability, legality, reputation, operation, or performance of the Service, OpenVet, any user, client, animal, third party, or OpenVet’s systems, infrastructure, models, or intellectual property;
(e) OpenVet is required to do so to comply with applicable law, regulation, subpoena, court order, governmental request, professional obligation, or legal process;
(f) OpenVet elects to modify, discontinue, sunset, suspend, or cease offering the Service, any portion thereof, or any related feature, functionality, integration, model, environment, or offering; or
(g) continuation of your access or use is otherwise determined by OpenVet, in its sole judgment, to be inadvisable, inappropriate, commercially unreasonable, or potentially harmful to OpenVet or any third party.
Upon any suspension or termination, the rights granted to you under these Terms shall immediately cease, and OpenVet may revoke your access credentials, deactivate your account, delete or restrict access to data or content associated with your account, and take any other actions OpenVet deems appropriate to enforce these Terms or protect its interests, including deleting your account and Your Content. OpenVet shall have no liability arising from or relating to any suspension, restriction, or termination permitted under these Terms.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, INCLUDING ALL SOFTWARE, FUNCTIONALITY, CONTENT, OUTPUTS, INFORMATION, ANALYSES, REFERENCES, CITATIONS, CLINICAL SUPPORT TOOLS, AI-GENERATED MATERIALS, AND RELATED TECHNOLOGY, IS PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS, WITHOUT WARRANTIES, REPRESENTATIONS, CONDITIONS, OR GUARANTEES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
OPENVET EXPRESSLY DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, COMPLETENESS, RELIABILITY, QUALITY, AVAILABILITY, SECURITY, PERFORMANCE, REGULATORY COMPLIANCE, PROFESSIONAL SUITABILITY, CLINICAL EFFICACY, OR CONFORMITY WITH ANY STANDARD OF CARE, INDUSTRY STANDARD, PROFESSIONAL GUIDELINE, OR LEGAL REQUIREMENT.
WITHOUT LIMITING THE FOREGOING, OPENVET DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT:
(a) the Service or any outputs generated thereby are accurate, complete, current, clinically appropriate, safe, reliable, verifiable, lawful, non-misleading, or free from errors, omissions, hallucinations, fabricated citations, incorrect assumptions, bias, malware, or other defects;
(b) any information, recommendations, calculations, dosing information, treatment considerations, citations, summaries, analyses, or other outputs generated by the Service will comply with applicable laws, regulations, licensure requirements, prescribing requirements, professional obligations, standards of care, or veterinary best practices in any jurisdiction;
(c) the Service will operate without interruption, delay, degradation, security incident, cyberattack, incompatibility, outage, or error, or that defects or vulnerabilities will be corrected;
(d) the Service will be compatible with any particular hardware, software, practice-management system, workflow, jurisdictional requirement, or operational environment; or
(e) use of the Service will improve clinical outcomes, reduce liability exposure, satisfy professional obligations, prevent malpractice claims, or otherwise achieve any intended or desired result.
YOU ACKNOWLEDGE AND AGREE THAT THE SERVICE DOES NOT PRACTICE VETERINARY MEDICINE, PROVIDE PROFESSIONAL MEDICAL OR VETERINARY ADVICE, ESTABLISH STANDARDS OF CARE, OR MAKE CLINICAL DECISIONS ON YOUR BEHALF. ALL OUTPUTS GENERATED BY THE SERVICE ARE INFORMATIONAL ONLY AND ARE NOT A SUBSTITUTE FOR INDEPENDENT PROFESSIONAL JUDGMENT, PHYSICAL EXAMINATION, DIAGNOSTIC TESTING, REVIEW OF PRIMARY SOURCES, SPECIALIST CONSULTATION, EMERGENCY INTERVENTION, OR OTHER PROCEDURES AND SAFEGUARDS ORDINARILY EXERCISED BY LICENSED VETERINARY PROFESSIONALS.
YOU FURTHER ACKNOWLEDGE AND AGREE THAT YOU REMAIN SOLELY AND EXCLUSIVELY RESPONSIBLE FOR ALL PROFESSIONAL SERVICES, CLINICAL DECISIONS, DIAGNOSES, DIFFERENTIAL DIAGNOSES, TREATMENTS, PRESCRIPTIONS, DOSING DETERMINATIONS, TRIAGE DECISIONS, SURGICAL DECISIONS, REFERRALS, CLIENT COMMUNICATIONS, RECORDKEEPING, FOLLOW-UP CARE, AND ALL OTHER ACTS OR OMISSIONS RELATING TO THE PRACTICE OF VETERINARY MEDICINE OR THE CARE OF ANY ANIMAL OR CLIENT, REGARDLESS OF WHETHER THE SERVICE WAS USED IN CONNECTION THEREWITH.
NO ORAL OR WRITTEN INFORMATION, STATEMENT, COMMUNICATION, GUIDANCE, SUPPORT, DEMONSTRATION, MARKETING MATERIAL, OR ADVICE PROVIDED BY OPENVET OR ANY OF ITS REPRESENTATIVES SHALL CREATE ANY WARRANTY, REPRESENTATION, OR GUARANTEE NOT EXPRESSLY SET FORTH IN THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OPENVET OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS, CONTRACTORS, SUPPLIERS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, MANAGERS, MEMBERS, SHAREHOLDERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUCCESSORS, OR ASSIGNS (COLLECTIVELY, THE “OPENVET PARTIES”) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, ENHANCED, RELIANCE, COVER, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR ANY LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF GOODWILL, LOSS OF DATA, LOSS OF USE, BUSINESS INTERRUPTION, PROCUREMENT OF SUBSTITUTE SERVICES, CYBERSECURITY INCIDENT, SYSTEM FAILURE, REGULATORY ACTION, PROFESSIONAL LIABILITY, MALPRACTICE CLAIM, REPUTATIONAL HARM, OR OTHER INTANGIBLE OR ECONOMIC LOSS, ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, ANY OUTPUTS GENERATED BY THE SERVICE, OR YOUR ACCESS TO, USE OF, INABILITY TO USE, OR RELIANCE UPON THE SERVICE, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, EQUITY, OR ANY OTHER LEGAL THEORY, EVEN IF ANY OPENVET PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES WERE OTHERWISE FORESEEABLE.
WITHOUT LIMITING THE FOREGOING, THE OPENVET PARTIES SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY CLAIMS, LOSSES, DAMAGES, OR LIABILITIES ARISING OUT OF OR RELATING TO: (a) CLINICAL DECISIONS, DIAGNOSES, DIFFERENTIAL DIAGNOSES, TREATMENT DECISIONS, DOSING DETERMINATIONS, PRESCRIPTIONS, SURGICAL DECISIONS, TRIAGE DECISIONS, REFERRALS, OR OTHER PROFESSIONAL ACTS OR OMISSIONS OF ANY USER; (b) ANY INACCURACY, OMISSION, HALLUCINATION, FABRICATED CITATION, OUTDATED INFORMATION, OR OTHER DEFECT IN ANY OUTPUT GENERATED BY THE SERVICE; (c) ANY FAILURE TO INDEPENDENTLY VERIFY INFORMATION GENERATED BY THE SERVICE; (d) PATIENT INJURY, DEATH, ADVERSE OUTCOMES, OR OTHER CLINICAL RESULTS; (e) UNAUTHORIZED ACCESS TO OR USE OF THE SERVICE OR USER DATA; (f) SERVICE INTERRUPTIONS, OUTAGES, SECURITY INCIDENTS, VIRUSES, OR OTHER TECHNOLOGICAL FAILURES; OR (g) THE ACTS OR OMISSIONS OF ANY THIRD PARTY, INCLUDING THIRD-PARTY DATA PROVIDERS, INFRASTRUCTURE PROVIDERS, INTEGRATIONS, OR UNDERLYING MODEL PROVIDERS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE OPENVET PARTIES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO OPENVET FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR FOR FRAUD OR FRAUDULENT MISREPRESENTATION.
Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the limitations above apply to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless OpenVet, its affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
OpenVet will notify you of any claim for which it seeks indemnification. OpenVet may, at its option, control the defense and settlement of any such claim with counsel of its choice, at your expense, provided that OpenVet will not settle any claim in a manner that imposes a non-monetary obligation on you without your prior consent (not to be unreasonably withheld). You may participate in the defense with your own counsel at your own expense. You shall not settle any claim in any manner that admits fault on behalf of, imposes any obligation or liability on, or adversely affects the rights of OpenVet without OpenVet’s prior written consent.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before filing any claim, you agree to first attempt to resolve the dispute informally by contacting legal@openvet.ai with a written description of the claim. The parties will negotiate in good faith for at least 30 days before proceeding to formal dispute resolution.
Any dispute, claim, controversy, or cause of action arising out of or relating to these Terms, the Service, or the relationship between you and OpenVet, including the validity, enforceability, interpretation, breach, termination, or scope of this arbitration provision (collectively, “Disputes”), that is not resolved through informal good-faith discussions, shall be resolved exclusively and finally by binding arbitration administered by Judicial Arbitration and Mediation Services, Inc. (“JAMS”) in accordance with the then-current JAMS Comprehensive Arbitration Rules and Procedures, except as modified by these Terms.
The arbitration shall be conducted before a single arbitrator. The seat and venue of the arbitration shall be Broward County, Florida, and the arbitration shall be governed by the Federal Arbitration Act and, to the extent not preempted thereby, the laws of the State of Delaware, without regard to conflicts-of-law principles. The arbitrator shall have exclusive authority to resolve all issues relating to arbitrability, interpretation, applicability, enforceability, and formation of this arbitration provision.
Arbitration fees and costs shall be governed by the applicable JAMS rules, and OpenVet will pay any fees or costs it is required to bear under those rules. Each party shall otherwise bear its own attorneys’ fees and costs except as otherwise required by applicable law or awarded by the arbitrator.
You may opt out of this arbitration agreement and the class-action waiver in Section 14.5 within 30 days after first accepting these Terms by sending written notice to legal@openvet.ai that includes your name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms, and it will not affect any arbitration agreement you may have entered into in connection with prior versions of these Terms.
You and OpenVet each agree that any dispute will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If this class-action waiver is found to be unenforceable as to any particular claim or request for relief, then that claim or request shall be severed from the arbitration and brought in a court of competent jurisdiction, while all remaining claims shall continue to be resolved in arbitration.
Notwithstanding the foregoing: (a) either party may seek injunctive or other equitable relief in a court of competent jurisdiction to address actual or threatened infringement, misappropriation, or violation of intellectual-property or other proprietary rights, or unauthorized use of the Service; and (b) either party may bring an individual claim in a small-claims court of competent jurisdiction if the claim qualifies.
OpenVet reserves the right, at any time and in its sole discretion, to modify, amend, supplement, restate, or otherwise update these Terms, including any policies, guidelines, incorporated documents, or Service-related requirements referenced herein. Any such updates shall become effective upon posting, or upon such later effective date as OpenVet may specify.
OpenVet may, but is not obligated to, provide notice of updated Terms through the Service, by email, or through other communications, and OpenVet will use commercially reasonable efforts to provide notice of material updates affecting user rights or obligations. Notwithstanding the foregoing, you are solely responsible for reviewing the Terms periodically to remain informed of any updates.
Your continued access to or use of the Service following the posting or effectiveness of updated Terms constitutes your acknowledgment and acceptance of such updated Terms. If you do not agree to the updated Terms, you must immediately discontinue use of the Service.
These Terms, together with the Privacy Policy and any enterprise or DPA agreements you have signed with OpenVet, constitute the entire agreement between you and OpenVet regarding the Service and supersede all prior agreements (including the January 6, 2025 Terms of Service).
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.
Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.
Neither party will be liable for any failure or delay in performance to the extent caused by events outside its reasonable control, including acts of nature, war, terrorism, civil unrest, labor actions, power or network failures, third-party service outages, or pandemics.
The parties are independent contractors; these Terms do not create any agency, partnership, joint venture, or employment relationship.
Notices to OpenVet must be sent to info@openvet.ai. Notices to you will be sent to the email address on your account.
Headings are for convenience only and do not affect interpretation.
Any provisions that by their nature should survive termination will survive, including Section 3 (Use and AI Disclaimer), Section 6 (Content, Ownership, and Licenses), Section 11 (Disclaimers), Section 12 (Limitation of Liability), Section 13 (Indemnification), Section 14 (Dispute Resolution), and Section 16 (Miscellaneous), together with any accrued payment obligations.
If you are located in a jurisdiction (such as the EEA, the United Kingdom, or Switzerland) whose mandatory laws grant you rights or protections that cannot be waived or limited by agreement, nothing in these Terms limits those rights or protections, and the limitations, disclaimers, and dispute-resolution provisions in these Terms apply only to the extent permitted by those laws.
OpenVet, Inc.
Legal: legal@openvet.ai
Security: security@openvet.ai
Privacy: privacy@openvet.ai
General: info@openvet.ai
Website: https://openvet.ai
By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and the Privacy Policy.